Avoiding common problems faced by credit card customers

Avoiding common problems faced by credit card customers
Author Name : Harsh Roongta
Tuesday,14th August 2007

Here are some common problems faced by credit card customers along with possible solutions.
1) No feed back from the bank after submitting all the documents and the application form. You need to take down the details of the name of the person who met you, the DSA's name which employs him and his mobile number and the exact date on which the form was handed over to him. Keeping his visiting card is a good idea but you should also note these details down on your copy of the credit card application form (as in many cases the executive meeting you may not have a visiting card). There is no point in following up with the executive for a feedback. You will be better off calling the common call centre of the concerned bank and providing them with all these details. In some cases even that may not help in which case you may have to apply again if you are very insistent on taking a credit card from the same bank.
2) Fees charged despite the promise of a free card. Get all promises in writing (or on email).
3) Subscription to insurance services or publications started without your approval: Keep a photocopy of the application form and take acknowledgment with full name and designation and mobile number of the bank representative to prove your case that you had never asked for the service.
4) If you still face a problem file an official complaint on the bank's website. If the issue is not resolved to your satisfaction within a couple of weeks you can file a complaint with the banking ombudsman. Details of how to file an online complaint with banking ombudsman are available on www.bankingombudsman.rbi.org.in
Related links: How to select the right credit card for you
Things to watch out for while using a credit card
Credit Cards: Safety Features
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